Important Notice - Effective Date: January 1, 2025
By using our services, you agree to these Terms and Conditions. Read them carefully and contact us with any questions.
1. Acceptance of Terms
By accessing or using Health Apexia’s services, website, or mobile apps, you agree to these Terms and Conditions ("Terms"). If you disagree, please do not use our services.
These Terms Apply To:
- All healthcare and medication services provided by Health Apexia
- Use of our website, mobile apps, and patient portal
- Telehealth consultations and online services
- Prescription assistance and medication management programs
- All communications and interactions with our staff
2. Healthcare Services
Professional Medical Services
Health Apexia provides care through licensed providers. Services include, but aren’t limited to:
- Medical consultations and examinations
- Prescription medication management and assistance
- Chronic condition monitoring and treatment
- Telehealth and remote consultation services
- Medication delivery and pharmacy services
- Health and wellness counseling
Scope of Practice
All services are provided within each provider’s scope of practice and in accordance with California regulations and professional standards.
Emergency Services Disclaimer
Our services aren’t intended for emergencies. If you have a medical emergency, call 911 or go to the nearest emergency room immediately.
3. Patient Responsibilities
Accurate Information
- Provide complete and accurate medical history
- Update personal and insurance information promptly
- Report all medications and supplements you're taking
- Inform us of any allergies or adverse reactions
Appointment Compliance
- Attend scheduled appointments on time
- Provide 24-hour notice for cancellations
- Follow prescribed treatment plans
- Complete required follow-up appointments
Medication Safety
- Take medications as prescribed
- Report side effects or concerns immediately
- Store medications properly and securely
- Do not share medications with others
Financial Obligations
- Pay for services according to agreed terms
- Provide current insurance information
- Understand your insurance coverage and benefits
- Pay copays and deductibles as required
4. Payment Terms and Billing
Payment Methods
We accept these payment methods:
- Major credit cards (Visa, MasterCard, American Express, Discover)
- Debit cards and bank transfers
- Health Savings Account (HSA) and Flexible Spending Account (FSA) cards
- Insurance copayments and coinsurance
- Cash payments (for in-person services)
Billing and Insurance
- Services are billed using current fee schedules
- Insurance claims are submitted on your behalf when applicable
- You are responsible for copays, deductibles, and non‑covered services
- Payment is due at the time of service unless other arrangements are made
- Outstanding balances may be subject to collection procedures
Refund Policy
Refunds may be provided in these circumstances:
- Services not rendered due to provider cancellation
- Duplicate payments or billing errors
- Insurance overpayments
- Unused prepaid services (subject to terms)
5. Telehealth Services
Technology Requirements
To participate in telehealth services, you need:
- A reliable internet connection
- A device with camera and microphone capabilities
- Updated web browser or mobile app
- A private, secure location for consultations
Telehealth Limitations
Important Limitations:
- Physical examinations may be limited during telehealth visits
- Some conditions may require in-person evaluation
- Technical issues may affect service quality
- Emergency services are not available through telehealth
6. Privacy and Confidentiality
We’re committed to protecting your privacy and maintaining the confidentiality of your health information in accordance with:
- Health Insurance Portability and Accountability Act (HIPAA)
- California Confidentiality of Medical Information Act (CMIA)
- California Consumer Privacy Act (CCPA)
- Other applicable federal and state privacy laws
For detailed information about our privacy practices, please review our Privacy Policy.
7. Intellectual Property
Our Content
All content on our website, mobile applications, and materials, including:
- Text, graphics, logos, images, and software
- Medical information and educational materials
- Treatment protocols and care plans
- Website design and functionality
Is the property of Health Apexia and protected by copyright, trademark, and other intellectual property laws.
Permitted Use
Our content is for personal, non‑commercial use only. You may not:
- Reproduce, distribute, or modify our content without permission
- Use our content for commercial purposes
- Remove copyright or proprietary notices
- Create derivative works based on our content
8. Limitation of Liability
Important Legal Notice
Health Apexia's liability is limited to the extent permitted by law. We are not liable for:
- Indirect, incidental, or consequential damages
- Technical failures or interruptions in service
- Actions of third-party providers or vendors
- Damages resulting from patient non-compliance
Our total liability shall not exceed the amount paid for the specific service in question.
9. Dispute Resolution
Informal Resolution
Contact us directly to resolve concerns or disputes. Our patient relations team works to address issues promptly and fairly.
Formal Procedures
If informal resolution isn’t successful, disputes are resolved through:
- Mediation through a mutually agreed mediator
- Arbitration in accordance with California law
- Legal proceedings in California state courts
Governing Law
These Terms are governed by California law, without regard to conflict‑of‑law principles.
10. Termination of Services
Patient-Initiated Termination
You may end your relationship with Health Apexia at any time by providing written notice. We will:
- Provide copies of your medical records upon request
- Assist with transfer of care to another provider
- Complete any ongoing treatment plans when medically appropriate
- Bill for services rendered through the termination date
Provider-Initiated Termination
We may end our relationship with you for reasons including:
- Non-compliance with treatment plans
- Failure to pay for services
- Inappropriate behavior toward staff
- Violation of these Terms and Conditions
We will provide 30 days' written notice when possible and assist with transfer of care.
11. Changes to Terms
We update these Terms and Conditions periodically. Changes will be:
- Posted on our website with the effective date
- Communicated to active patients via email or patient portal
- Available for review during your next visit
Continuing to use our services after changes take effect constitutes acceptance of the updated Terms.
12. Contact Information
For questions about these Terms and Conditions, contact us:
Thank You
Thank you for choosing Health Apexia. We look forward to providing excellent care and service.